Onsite Support Specialist

Company description:

At NKT in Karlskrona, we develop and manufacture high voltage power cables that enable the transition to renewable energy. Here, you will be part of an international engineering centre with advanced high voltage test halls, modern cable production and the cable laying vessel NKT Victoria. As Connectors, we collaborate to develop innovative technology that connects a greener and more sustainable world. NKT is headquartered in Denmark and operates in more than 30 countries.NKT - We connect a greener world. www.NKT.com.

Deliver technical support in a global companyDo you enjoy resolving IT issues and helping users have a positive experience? As our Onsite Support Specialist in Karlskrona, you will deliver direct technical support for hardware, software, networks, and IT services while helping us maintain a stable, secure, and efficient IT environment.

This is an opportunity to join NKT’s global IT organization and work in an international environment where collaboration, continuous improvement and high-quality support are key. You will be close to our users, handle technical challenges and contribute to developing smarter and more efficient ways of working.

Would you like to combine your technical skills with service and problem-solving in a global organization?

The first point of contact for IT-related questionsAs an Onsite Support Specialist, you will be the first point of contact for IT-related questions, incidents and service requests. You will investigate and resolve hardware and software issues, support users and manage cases through to resolution. You will also help maintain IT standards, contribute to documentation and knowledge articles, and identify opportunities for automation and continuous improvement.

Working closely with colleagues across Group IT, including IT Security, Infrastructure and Applications, you will contribute to stable IT operations and a positive end-user experience.

Your key responsibilities will include:• Handle incidents and service requests according to agreed SLAs• Deploy, maintain and troubleshoot standard hardware and software• Support IT equipment requests and coordinate hardware replacements• Create and maintain knowledge articles and technical documentation• Identify improvements and automation opportunities within IT support

The position is based in Karlskrona, within Global IT Support and reports to the Manager Onsite Support. You will collaborate with Group IT colleagues, end users, stakeholders and external suppliers.

Service-minded IT specialist who enjoys solving problemsYou are a solution-oriented and collaborative person who enjoys helping others and handling challenges when they arise. With a methodical approach, you are comfortable diagnosing and finding practical solutions. You communicate clearly with different users and stakeholders and know how to stay professional when priorities shift or situations become demanding.

You enjoy working as part of a team but are equally comfortable taking responsibility for your own tasks. Curiosity and a motivation to learn help you adapt to new technologies, while your customer-focused mindset enables you to create a positive experience for end users.

We are looking for someone with:• Education in Computer Science or a relevant field• 2+ years of experience in service desk, onsite support, systems administration or a similar role• Good knowledge of Windows desktop operating systems, Office 365 and basic computer hardware• Experience handling IT incidents and service requests, with an understanding of ITIL processes• Professional proficiency in both Swedish and English, written and spoken Grow your IT career in a global NKT team NKT is dedicated to building a diverse organization and a culture in which people from all backgrounds can thrive and perform at their best. We believe that a diverse organization enables sustainable performance, and that an inclusive and welcoming culture makes for a better place to work.

At NKT, you will have the opportunity to develop your technical and problem-solving skills while working with colleagues and stakeholders across an international organization. You will be part of a collaborative IT environment where knowledge sharing, continuous improvement and learning are encouraged, while contributing to reliable IT services that support NKT’s operations.

Read more about our offer and listen to some voices of NKT Connectors here!

We will review applications continuously, but we recommend you apply no later than 17th of November 2026. Be aware that personality and cognitive tests might be included in the recruitment process.

Be a Connector of the green tomorrow!

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