Logistics Support Officer

What you'll do:

You will plan, coordinate and oversee the infrastructure and services that ensure the efficient flow of goods and people to, from and within the Organization, in compliance with applicable safety rules and procedures. You will apply best practices and contribute to the continuous improvement of logistics and operational processes, covering areas such as warehouse and inventory management, goods reception, process optimisation, ERP-based operational follow-up, KPI monitoring and the supervision of subcontracted activities.

Your responsibilities:

• Plan, coordinate and optimise the delivery of logistics and warehouse services, assisting operational teams, including the contractor's team, in ensuring quality, safety and efficiency of logistics services.
• Act as interface between logistics actors, including warehouse teams, procurement, technical support and various service providers, maintaining regular communication with end users at CERN and ensuring a high level of customer service.
• Monitor operational and contractor performance, including KPIs, invoicing, payment controls, audits and related activities.
• Oversee CERN Store replenishment activities in strong collaboration with the CERN Referencing team, and provide support on ERP-related questions and improvements.
• Participate in and lead logistics-related projects in collaboration with internal and external stakeholders.

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Your profile:

• Extensive experience in supply chain management or a related field, including coordinating daily supply chain operations and related projects and monitoring contractor activities.
• Experience in continuous improvement within the supply chain field and in drafting operations-related standards and documentation.
• Proficiency in the use of ERP/MRP systems, operational troubleshooting and MS Office tools.
• Bachelor's degree or equivalent relevant experience in the field of Supply Chain and Logistics Management or a related field. LEAN Green Belt or equivalent certification is an added value to the profile.

Your skills:

• Warehouse and inventory management.
• Goods reception and distribution.
• Customer service.
• Specification and follow-up of technical aspects of a contract.
• Works conscientiously and reliably; delivers on promises.
• Understands how individual differences bring added value to the Organization; promotes complementarities.

Is willing to work on different projects simultaneously.

• Identifies, defines and assesses problems, takes action to address them.
• Works well autonomously; takes on activities and tasks without prompting.
• Spoken and written both English and French.