Senior AI Engineer

As a market-leading credit management company, Intrum has a broad competence in debt collection services, and we do business in 20 countries in Europe. We have more than 10,000 experienced employees in our group.

Our business is about helping others. Helping indebted individuals to get out of difficult situations. Helping businesses get paid so they can grow, hire and prosper. Which in turn is positive for the entire economy. You become an essential part of this circle with us, which gives your job at Intrum a deeper meaning. Regardless of your role or title.

Being at the forefront is everyone's job. As the market leader, it is up to us to be at the forefront. Shaping the industry. Setting new standards. And wherever in the world your Intrum career path takes you, whatever role you play, you will contribute to growth, innovation and impact that makes a real difference.

To have the opportunity to grow. In our organization there are many opportunities to advance, specialize and rotate. Or even try your wings abroad. It's up to you to make it happen. The fact that our business is about helping others – individuals and companies, means that your work also develops on a more personal level. Simply put, you will grow by making a difference.

The role

We are looking for a Senior AI Engineer to design, build and operate AI solutions using text, voice and conversational interfaces. You will collaborate with colleagues across product, data, operations, sales, customer interaction, risk and compliance to deliver secure, reliable and useful AI solutions.

The role will report to Head of Data, AI, & Automation.

Location for this position is Stockholm (Sickla)

Hybrid work. We see that hybrid work, where we as employees can work either from home or from the office, creates opportunities to perform and work effectively in virtual and real environments.

Purpose of role

Build reliable and scalable AI solutions that improve customer interactions, support employees and automate business processes. Turn emerging AI capabilities into production-ready services that are secure, measurable and easy to integrate with existing platforms.

• Design and build AI applications using text, voice and conversational interfaces.
• Develop agentic AI solutions that interact with data, tools and business systems.
• Integrate AI services with platforms such as Genesys, ElevenLabs or similar technologies.
• Build solutions using advanced AI models provided through APIs.
• Ensure strong performance for Swedish text, speech and audio.
• Take AI solutions from prototype to production, including testing, deployment and monitoring.
• Evaluate solution quality, reliability, response time and cost.
• Improve solutions based on user feedback and operational results.
• Apply security, data protection and responsible AI practices.
• Document technical solutions and support knowledge sharing across teams.
• Work with business and technology teams to identify and deliver valuable AI use cases.

Your Background

You have a degree, or equivalent experience, in computer science, engineering, data science, AI or a related field.

We believe you also have:

• Experience building and operating AI-enabled applications.
• Strong programming skills, preferably in Python.
• Experience working with advanced AI models through APIs.
• Experience with text, speech, audio or conversational AI, preferably in Swedish.
• Experience building agentic AI solutions that interact with tools, data and business systems.
• Experience across the AI development lifecycle, including testing, deployment and monitoring.
• Experience integrating with communication, contact-centre or voice platforms such as Genesys, ElevenLabs or similar.
• Understanding of APIs, cloud platforms and modern software engineering practices.
• Awareness of security, data protection and responsible AI.
• Good communication and collaboration skills.
• Experience from financial services, customer service or another regulated industry is an advantage, but not essential.

Who are you

We at Intrum want to contribute to an inclusive and diverse working life. We accept our differences and know that this is a strength. We know that we are all a resource for society, regardless of age, functional ability, gender, religion, ethnicity or sexual orientation. Therefore, we encourage everyone to apply for a job with us. Come as you are.

You act according to our values. Our values ​​are not words. They are everything.

Behind our global expansion and major digital transformation are four simple but powerful values. Ethics. Devotion. Solutions. Empathy. It is the value that drive our everyday life, regardless of how big we become. Others may think they are small things. But for us, they are everything.

Only applications received through our online system will be considered.