Head of Business Operations

Company description:

Ericsson AB

Ericsson invites you to join our team as a Service Delivery Line Manager. This dynamic role is focused on supporting service sales directly or indirectly through the allocation of our team's resources. As a Service Delivery Line Manager, you will play an essential role in aligning with and understanding our overarching Service Delivery Processes, Models, Tools, and Strategies. Safety is paramount in our operations, with all work being carried out within Occupational Health and Safety requirements. This opportunity requires the management of both our internal workforce and our ARPs/ASPs. Acting in accordance with the respected Ericsson Leadership Framework, the successful candidate will promote the organization's corporate values, ethics, and culture, driving optimum performance.

- Implement Performance Management for the correct understanding and adherence to processes, methods, and tools.

- Conduct Resource and Competence Management to ensure cost-effective allocation of quality resources.

- Oversee unit finance to guarantee a secured budget for the unit.

- Assure service delivery execution aligned with well-defined KPI/SLA/targets for contract-conforming deliveries.

- Collaborate with and support service sales to back our delivery.

- Apply the Service Delivery Strategy, translating strategic plans to the unit level.

- Competency Management, SRM Process, Merlin and data analytics.

- Capacity Planning, SRM Process, forecasting tools and data analytics.

- Strategic Planning.

- Sales process.

- Financial structures for Service Delivery.

- Work Level Agreement (WLA) and Service Level Agreement (SLA).

- Financial Acumen.

- Customer Insights.

- Employee Performance Management.

- Market insights.

- Ericsson Business Processes Knowledge.