Team Leader Customer Support - Renault Aftersales, Borås

Knowledge and skills:

• Knowledge of the spare part logistics
• Experience of customer relations and customer satisfaction
• Documented leadership skills
• Ability to take decisions and to challenge the group
• Fluent in Swedish and English, both oral and written. French is an advantage

To succeed in this role you need to be able to solve tasks autonomous as well as in group. Project management skills, with good organizational and administrative abilities is required.
Furthermore you need to have a high level of communication (verbal and written) and analytical skills. We treasure an open mind and positive attitude as well as being customer orientated.
An exciting opportunity has arisen as we are searching for our next talent to join our Part Logistics Network Support team in Borås. Do you have previous experience of leading and coaching a team of employees and thrives to work in an environment where you have the opportunity to engage and lead projects to optimize effectiveness, then this position may be for you?

As Team Leader Customer Support you are leading a team of coordinators working with Parts Logistics Network Support for the Nordic region. The position consists of supporting and coaching of the team, planning and implementation of working processes, project leading of solutions and more. You have many points of contact on a daily basis both external with dealers and internal with both the sales and after sales organizations in Nordic and France. This is a full time position located in Borås.
Desired start date is as soon as possible.

Main responsibilities:

• Guarantee dealer satisfaction concerning logistics
• Coach and support the network operation group
• Plan and implement future actions
• Refine working processes to improve service and way of working
Renault Nordic AB is a wholly owned subsidiary of Renault SAS in Paris, started in 2007 in the Nordic countries. Renault S.A. has a long history and tradition back in time, from 1898. Since 2008 Renault Nordic AB market and distributes cars, light commercial vehicles, spare parts and after sale services with operations of its own.