Renewal Manager

About the Role Do you enjoy combining commercial discussions, analytical thinking, and customer collaboration in a fast-paced SaaS environment? As a Renewal Manager at Tacton, you will play a key role in securing recurring revenue, reducing churn, and driving successful renewals for customers globally.

You will work closely with Customer Success, Sales, Finance, and Revenue Operations in a collaborative and high-visibility role that combines customer negotiations, forecasting, process management, and operational execution. You will report to the VP Customer Success- Johan Jacobsson.

This is a role with strong ownership and the opportunity to influence ways of working, improve processes, and contribute to future automation and AI-driven efficiencies.

Key Responsibilities



Manage subscription renewals and consistently achieve quarterly and annual renewal targets



Handle commercial negotiations related to renewals, pricing, and indexation



Reduce churn and identify customer expansion opportunities



Maintain accurate renewal forecasting and revenue reporting



Work closely with Customer Success, Sales, Finance, and Revenue Operations teams



Support and improve renewal processes, workflows, and automation initiatives



Ensure accurate customer and renewal data management in Salesforce and related systems



Build strong internal and external stakeholder relationships



Contribute to operational improvements and future AI-driven ways of working

Requirement



2–5 years of experience within renewal management, customer success, or similar commercial roles, preferably within B2B SaaS, technology, or manufacturing industries



Strong understanding of recurring revenue models, ARR, and customer renewals



Experience handling customer negotiations and commercial discussions



Strong analytical and numerical skills



Proficiency in Salesforce, Excel, and other business systems/tools



Excellent communication skills in English, both written and spoken



Bachelor’s degree in business administration, engineering, science, or a related field is considered a plus



Experience with AI tools, automation, or process improvement initiatives.

Who Will Thrive in This Role We believe you are a proactive, structured, and commercially minded person who enjoys balancing customer interaction with operational execution. You thrive in fast-paced environments where priorities can shift quickly and feel comfortable taking ownership of your work independently. You are detail-oriented, communicate clearly, and enjoy building strong relationships with customers and stakeholders. At the same time, you are curious, solution-oriented, and motivated by improving processes, learning new ways of working, and contributing to a positive and collaborative team environment.

The Recruitment Process Consists Of



Screening call with Global Talent Acquisition Partner



Business interview with our hiring managers



Personality test and logical ability test



Interview with peer



Grand Parent interview



Reference and background check

Why Tacton?



A solid and stable company with over 20 years of industry experience.



Flexible hybrid setup - 3x week at the office



33 days of paid time off – 30 vacation days plus 3 extra to make sure you get the rest you deserve.



Premium occupational pension – Our pension plan goes beyond ITP1, with higher employer contributions depending on your age and salary level.



Generous wellness allowance – 5,000 SEK annually to support your health and wellbeing.



Private healthcare insurance – Skip the waiting lines and get quick access to private medical care, including specialist consultations and treatments.



Parental leave top-up – We top up your parental leave so you receive up to 90% of your base salary for up to 6 months, helping you focus on your family without financial stress



Weekly treats – Fika one week, breakfast the next, because good food brings people together.

This position is based in Stockholm and requires you to work from our office on a regular basis.

About Tacton  Tacton is a global leader in software for manufacturers of complex, highly configurable products. Tacton delivers the Buyer-Centric Smart Factory, connecting buyer engagement with engineering and order fulfillment through a single source of truth. 

By uniting Configure, Price and Quote, Configuration Lifecycle Management, and Configured Order Fulfillment, Tacton helps manufacturers manage complexity, protect margins, and deliver with confidence across the lifecycle. 

With more than 26 years of experience, Tacton supports manufacturers worldwide and is headquartered in Stockholm, Sweden and Chicago, USA. Learn more at www.tacton.com.