Operations Manager/Trafikchef

Dynamic Transport Stockholm AB is a growing transport and logistics company based in Stockholm. We operate taxi and on-demand passenger transport services. The company is a member of Biltrafikens Arbetsgivareförbund and is covered by the Tjänstemannaavtalet för Transportföretagen (Unionen).

We are now looking for a structured and hands-on Operations Manager to take responsibility for the daily operations of our transport business.

About the Role

As Operations Manager, you will be responsible for the day-to-day planning, coordination, and follow-up of our transport operations. You will lead the operational work and ensure that our services run smoothly, efficiently, and with high quality.

Your main responsibilities will include:

Planning and coordinating daily transport operations and schedules
Leading and supporting drivers and operational staff
Monitoring performance, quality, and customer satisfaction
Handling day-to-day customer and partner communication
Developing and improving internal routines and processes
Following up on operational KPIs and reporting to management

We are looking for someone who:

Has experience working in operations within transport, logistics, or taxi services
Is structured, solution-oriented, and has good leadership skills
Enjoys hands-on operational work and problem-solving
Has experience in staff management or team leadership

Meritorious:

Previous experience from taxi or passenger transport operations
Experience with transport planning systems or scheduling tools

We offer:

An important operational role in a growing company
Collective agreement (Tjänstemannaavtalet för Transportföretagen)
Competitive salary according to agreement
The opportunity to help build and improve daily operations

We look forward to your application!