QA Complaint Leader

For us your personality is as important as your expertise. As a business partner you need to be able to work in cross-functional teams and also be able to work independently, you need to be able to take decisions, be driven and to have an open and positive attitude.

Team worker
Accountable for actions and results
Resourceful - seek simple solutions and effectively use internal /external resources
Positive, open and have high communication skills.

For more information please contact Christine Wahlgren (QA Senior Site Leader)
Phone: +46 18-612 04 05 / +46 70-620 57 01
E-mail: [email protected]

We are continuously working with incoming applications, so please submit your application as soon as possible.

Qualifications/Requirements:

Technical or chemical degree.
Knowledge with quality systems based on ISO 9001, ISO 13485 or GMP
Excellent written and spoken English and Swedish as well as outstanding presentation skills are a requirement.

Desired Characteristics:

Previous experience from a similar role
Experience of working with customers from the pharmaceutical industry would be considered valuable Are you a person with passion for Quality? Do you value a good working environment, engaged colleagues and development possibilities? We are offering you a temporary assignment for the next 1,5 years in an exciting workplace where you will play a vital role in our business and for our customers.

As QA Complaint Leader, you will be accountable for managing customer complaints related to the products produced at the Uppsala site.

As Complaint Leader, you will:

Be responsible for receiving, analyzing, documenting and responding to customer complaints in a timely manner.
Perform complaint trend analysis on regular basis to be used at operational reviews, Management Reviews and Complaint Handling Unit (CHU) meetings
Present data for management as required
Manage Product Holds and Field Actions
Manage CHU teams
Attend customer audits and customer meetings, ensuring understanding of he complaint process and customer Satisfaction of Complaint Management
Work with continuous improvements of the complaints process
Be part of and drive local as well as global improvement projects related to all Quality System processes GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.