Customer Service Rep/Agent with Swedish and English

Job Purpose You will act as the first point of contact for customers, managing order processing, resolving escalated issues, and providing advanced product and service information. You will collaborate with internal teams such as Sales, Finance, LSCM, IT, and Marketing to ensure customer satisfaction and operational excellence. Responsibilities:

Record and process custom/special orders and coordinate with relevant teams
Respond promptly to escalated customer issues and ensure resolution
Act as first point of contact for customer queries and complaints
Provide advanced product/service information and support fitment inquiries
Follow sales and channel dynamics to provide tailored suggestions to customers
Build strong customer relationships and adopt customized strategies
Collaborate with cross-functional teams to resolve issues and improve processes
Participate in regional meetings and share feedback from stakeholders

Qualifications & Experience Required Education, Master, other certification:

No specific degree required; experience in customer service preferred

Experience:

Previous experience in customer service roles is an advantage

Technical Skills:

SAP knowledge
Basic Excel skills
Familiarity with CRM tools (Freshdesk, Salesforce, ERP systems)
Ability to navigate data and use Power BI for insights

Languages Skills:

Swedish C1
English C1

Soft/Behavioral Skills:

Strong communication and problem-solving skills
Customer focus and ability to manage complex issues
Collaborative mindset and ability to work across departments
Goal-oriented and proactive approach
Ability to prioritize and manage multiple tasks
Resilience in handling challenging customer situations

WHAT WE OFFER At Bridgestone, what really matter is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to "Serve Society with Superior Quality", for that, we offer you more than just a competitive payment; we will provide you:


A supportive and engaging onboarding experience to ensure a smooth transition into our team.
The opportunity to develop and grow, through training and regular mentorship.
Corporate Social Responsibility activities.
A truly global, dynamic and challenging work environment.
Agility and work/life effectiveness and your long-term well-being.
A diverse and inclusive team.

We are committed to create an even more inclusive culture that advances equity, embraces individuality, and helps our increasingly diverse teammates, customers, and communities thrive, by providing equal opportunities in employment. This means that all job applicants and members of staff will receive equal treatment and that we will not discriminate on grounds of gender, marital status, race, ethnicity, color, nationality, national origin, disability, sexual orientation, religion or age. ➜ Explore Our Career Site