Customer Service Specialist (for Swedish speaking customers) / (Trodo SI...

Role Description: The Customer Service Specialist is the first point of contact for our customers and plays a crucial role in shaping their experience with us. This role demands precision, efficiency, and a positive demeanor to ensure customers feel valued and inclined to return. Responsibilities:

Daily interaction with our customers over the phone
Address customer concerns and requests across all communication channels
To provide accurate and insightful guidance to customers
Provide a detailed information about our products and services
Process customer orders and fulfill requests
Maintain a polite, helpful, and professional

Requirements:

Passion to customer service
1+ year of experience in a similar customer service role or related field
Proficiency in both English and Swedish languages is essential for communication with foreign customers
Attention to details and solid problem-solving ability
Empathy and active listening skills
Good computer skills
Legal right to work and reside in Latvia

Will be considered an advantage:

Experience or knowledge in automotive
Basic understanding or profiency of Zendesk

What we offer

Base salary 1800-2000 EUR gross
Monthly performance bonus (after probation period)
Extended health insurance
Flexible benefits (extra holidays or paid GYM)
Growth & development opportunities
Employee Purchase Program
Mental health support program
Fruits (and ice cream during summer), and refreshments in the office
Family-friendly workplace
Celebrations of employee's important life moments
Team buildings and corporate events

Trodo was founded in Norway in 2013 by two young IT enthusiasts (and brothers) and an experienced rally and car maintenance veteran. The synergy of their combined 100 years of life experience laid the foundation for an automotive e-commerce startup that has helped set the standards for the automotive e-commerce market in Europe. Trodo continues to grow by offering online services that prioritize a positive user experience, hoping that anyone who uses Trodo's services for the first time will become a dedicated repeat customer. Find out more about work and life at Trodo! Stay connected with us on our official platforms:

Love Trodo (Life at Trodo): Facebook | Instagram | LinkedIn

Trodo Official Accounts: Facebook | Instagram

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